German-speaking Customer Advisor for PVH
We are seeking a dedicated individual to join our elite PVH Support Team in Lisbon. As a German-speaking customer advisor, you will be responsible for providing exceptional customer service to our clients via phone and email.
About the Company
PVH is an American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company operates in over 40 countries with a committed workforce of 36,000.
The Opportunity
This is an exciting opportunity to work abroad using your native language for a leading company with abundant career advancement opportunities. You will have the chance to engage with international customers, learn about new products, and contribute to a global project.
Your Profile
* Proficient in German and fluent in English (both written and spoken)
* Possess outstanding communication skills
* Keen to learn
* Bonus: Experience in a telephone customer service or call center environment
Your Responsibilities
* Address the questions and concerns of German-speaking customers, providing the best possible solutions via phone
* Assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels
* Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees
* Engage in cross-selling and upselling of products after addressing customer queries
Employment Details
* Temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years
* Competitive salary plus bonus
* Private health insurance
* Comprehensive relocation package for relocating from abroad, including airport pick-up, administrative assistance for registration in Portugal, reimbursement for initial flight expenses, option to stay in a company apartment in Lisbon, and a free annual flight home (within Europe)
* Free Portuguese language courses