Ensure the highest quality in food and beverages, maintaining impeccable service, and a welcoming atmosphere.
PREREQUISITES
Education: Degree or training in food service management (or related fields).
Languages: Portuguese and English
Other Requirements:
* Greater experience in highly complex operations, luxury business, and leading large teams (over 75 employees);
* Office Microsoft Suite;
Main Responsibilities
* Manage a team of food and beverage professionals, including sommeliers, waiters, bartenders, and support staff.
* Establish objectives, KPIs, schedules, policies, and procedures;
* Ensure that the quality of food and drinks meets 5-star standards by monitoring the preparation, presentation, and taste of dishes and drinks;
* Coordinate special events;
* Effectively manage food and beverage costs, including purchasing, inventory, waste control, and labor cost control, to ensure profitability;
* Oversee customer service, ensuring exceptional customer service and promptly responding to any guest concerns or complaints;
* Ensure all food and beverage operations comply with health, safety, and licensing regulations;
* Analyze sales and performance data to identify opportunities for improvement and develop strategies to increase revenue.
* Manage the department's budget;
* Stay up to date on food and beverage industry trends and implement where appropriate;
* Maintain a safe and healthy working environment, observing all food safety and hygiene standards;
* Establish an open communication channel with guests, collecting feedback, and striving to constantly improve food and beverage services;
ESSENTIAL COMPETENCIES: Strategic leadership, systemic and strategic vision, focus on results, flexibility, conflict resolution, planning, and communication.
Seniority level
Director
Employment type
Full-time
Industries
Restaurants
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