Job Title: Renewal Account Manager
About Us
At Cloudflare, we are on a mission to help build a better Internet. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that.
About the Department
The Sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.
Renewal Account Manager Job Description
You will be responsible for owning and maximizing renewal value of a book of business of existing customers. You will build and leverage customer relationships, channel relationships, and capture and articulate ROI to senior customer stakeholders.
You will bring a strong business acumen and technical understanding that will help you to articulate business value and make compelling recommendations to customers.
You will be highly organized and able to accurately plan, forecast, and prioritize work in order to maximize outcomes.
Main Responsibilities:
* Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
* Customer engagement from onboarding through the entire customer lifecycle
* Negotiate and execute renewal contracts in accordance with customer objectives
* Able to prioritize effectively to handle multiple deals at the same time
* Analyze data and leverage tools to identify selling opportunities and business value
* Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
* Owning or being an active participant in several customer touch points including Business Value Justification meetings, Business Reviews, and Renewal Meetings
* Develop and maintain long-term relationships with stakeholders in your account portfolio
Requirements:
* Minimum of 3 years of experience in Inside or Field sales
* Fluency in German
* 2+ years relative industry experience
* Expertise in SaaS retention and sales process
* Excellent knowledge of value driven sales
* Excellent problem solving skills with the ability to creatively achieve resolutions
* Demonstrated ability to handle multiple tasks in an efficient and professional manner
* Strong Communication skills both written and verbal and the ability to present to multiple different personas
* Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.
We don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.