Job Description
At Carwow Group, we are driven by a passion for getting people into the right cars. As part of our operations team, you will play a crucial role in managing accounts and ensuring timely collection of outstanding debts.
The Role
* Contacting customers who owe money to the company, primarily through phone calls, in a professional and courteous manner
* Following up on overdue accounts and negotiating payment plans as necessary
* Keeping accurate records of all communication and actions taken on accounts
* Precise and timely payment allocation, ensuring accuracy and adherence to protocols for efficient financial transactions.
* Managing debt escalation with a debt collection agency, ensuring effective strategies and adherence to protocols for efficient debt resolution.
* Collaborating with cross-functional teams to achieve common goals and enhance overall debt recovery.
Requirements
* Comfortable using spreadsheets.
* Strong attention to detail and the ability to work independently
* Good organizational skills and ability to prioritize tasks
* Ability to work well under pressure and meet deadlines
* Previous experience in a credit control or collections role is valued but not mandatory.
* Proven team player with a collaborative mindset and a commitment to achieving collective success
* Strong communication and customer service skills
What's In It For You
* Hybrid working
* Competitive salary to fund your dream holiday
* Share options - when we thrive, so do you
* Private Healthcare, for peace of mind
* Meal allowance card (€8.32 per working day)
* Monthly coaching sessions with Spill - our mental wellbeing partner
* Enhanced holiday package, plus bank holidays
* Work from abroad for a month (due to popular demand, this offer excludes the moon).
* Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
* The latest tech (Macbook or Surface) to power your gif-sending talents
* Up to €550 home office allowance for that massage chair you've been talking about
* A generous learning and development budget to help you master your craft
* Regular social events: tech lunches, coffee with the exec sessions, book clubs, social events/anything else you pester us for
* Refer a friend, get paid. Repeat for infinite money
* Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch