We are a world-leading beauty company passionate about shaping the future of beauty. With over 110 years of experience, we have a deep understanding of consumers' desires and aspirations worldwide.
Job Description
As a Beauty Advisor, you will be the voice of our brand, delivering outstanding service and beauty advice to our valued customers. You will engage with customers through various digital platforms and databases.
Responsibilities:
* Connect with customers via live chat, phone, email, web forms, and social media for the German market.
* Handle consumer inquiries and complaints with professionalism and empathy.
* Offer precise and timely solutions, ensuring customer satisfaction.
* Provide expert product and beauty advice, tailored to individual needs.
* Address questions related to returns, deliveries, and refunds.
* Offer advice on product usage, alternatives, and specifics.
* Handle GDPR-related queries, newsletter unsubscriptions, and data breach concerns.
Requirements:
* Strong verbal and written communication skills in German and English.
* Genuine desire to help others.
* Ability to think on your feet and provide effective solutions.
* Collaborative spirit and a positive attitude.
* Comfortable navigating various digital platforms and databases.
Benefits:
* Be part of a dynamic and innovative team driving the future of beauty.
* Access to unparalleled career development and learning opportunities.
* Engage with a diverse, global community and make a difference.
* Enjoy competitive benefits, including health insurance, product discounts, and more.
* Flight ticket to move to Portugal + taxi from the airport.
* Accommodation provided by the company in shared apartment with expenses included (water, electricity, Internet, and cleaning services).
* Two yearly flight tickets to go home to visit your family/friends.