We are looking for a NOC Engineer for a telecom company that owns and operates the world's fastest route between Europe and Latin America.
Responsibilities:
* Responsible for keeping a continuous monitoring of the network and all auxiliary systems that support all operations, analyzing all events in a short and effective time, responding to all network issues, incident reporting, debugging, and troubleshooting.
* The NOC engineer works in a round-the-clock team model providing 24x7 coverage to ensure maximum uptime of the production network by monitoring and ensuring timely resolution of incidents.
* Responsible for ensuring that service provision, testing, and delivery of new customer services are completed on time, "right first time," and within defined timelines.
* The role provides the first line of contact and support for both internal and external customers by informing, resolving, or escalating incidents. Provide Root Cause analysis and reporting.
* Monitor 24x7 all active assets on the network, facilities, and support systems.
* Operate and maintain the 24x7 Network Operations Center (NOC) ensuring reliability and quality of services.
Minimum Requirements:
* Bachelor's degree in Communication Engineering, Computer Science, Information Systems, or a related field.
* Up to 3 years of expert-level hands-on skills with traditional networking technologies.
* Up to 3 years of experience in a NOC or IT Service Desk role is desirable.
* Knowledge of subsea cable operation and maintenance.
* Knowledge or experience in monitoring infrastructure.
* Availability to work on a 24x7 rotating shifts.
* Full written and spoken bilingual proficiency in English and Portuguese and/or Spanish.
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