Global B2B Customer Experience Project Specialist Position Snapshot Location: Linda-a-Velha, Portugal
Company: Nestlé Nespresso
Type of contract: Permanent
Full Time
Position Summary We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé.
Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world's most trusted brands.
As a Nespresso Global OOH Customer Experience Project Specialist, you will identify opportunities to enhance the Nespresso B2B customer experience by gathering and analyzing insights, performing external benchmarks, and using them to accelerate the B2B strategy and revenue growth.
You will lead the implementation and acceleration plan of a major transformation initiative - OOH Subscription – and other customer experience initiatives, including end-to-end solution testing, pilot and deployment with markets, global market and feature rollout, prioritization of future enhancements, market and customer satisfaction feedback.
You will work closely with the digital team and markets to drive implementation of processes, digital solutions, and features, ensuring market solution adoption and value delivery.
A Day in the Life of a Nespresso Global OOH Customer Experience Project Specialist Accelerate the implementation strategy of innovative services and solutions to improve B2B customer experience.Work with cross-functional colleagues in HQ and Markets to deliver the B2B Customer Experience Rollouts roadmap (Projects and features).Support customer lifecycle process with critical knowledge on integration across systems and processes.
Support the definition of future enhancements of strategic projects.Responsible for defining and maintaining test cases, executing UAT (User Acceptance Tests), and supporting Markets in their Market acceptance testing.Industrialize to accelerate on bringing Experiences and features to markets - help them to implement, monitor, and follow-up.What will make you successful Bachelor or Master's degree in Business Administration, engineering, IT or other relevant area.Project Management qualification such as PMP, Prince2.Project management experience to deliver and implement global projects or change management programmes, with a focus on B2B customer experience (at least 2 years).Experience in the following areas: (ideally in a B2B environment) Sales support and Back-Office, Order to cash, contract management, pricing and rebates, after-sales.Team player in a complex cross-functional environment.Customer centricity mindset, ability to work with ambiguity and under pressure.Expert at translating business needs into processes and digital requirements and capabilities.Expert at preparation of business cases, financial prioritization of opportunities.Proven ability to manage market questions and requests (understand, challenge, solve, and train).Nessoft and ecommerce knowledge.
OOH Subscription knowledge is a plus.At Nestlé, diversity and inclusion are fundamental values.
If you have any special needs, you can count on us to adapt your job.
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