Hey there, think you stumbled upon this job posting by chance? We don't believe in chance at Nimber.
Caught your eye? Great. Keep going...
We are Nimber, and we are not just filling positions, we are building a team that is ready to shake things up. If you are ready to rewrite the rules and make a real impact, this is your moment. Join us and let's put the future where it belongs. In the hands of passionate people.
But what does Nimber mean? In mathematics and game theory, they are numbers with special properties of addition and multiplication. And what we really want is to add value to customers' projects.
Job Title: Service Manager
Location: Hybrid in Lisbon
Position Summary: The Service Manager will be responsible for leading and managing the delivery of high-quality services to internal and external clients, ensuring operational efficiency, customer satisfaction, and alignment with the organization's strategic goals.
Key Responsibilities:
1. Manage and supervise teams responsible for service delivery, fostering a collaborative and productive environment.
2. Develop and implement strategies to improve the efficiency and quality of provided services.
3. Monitor key performance indicators (KPIs) and prepare regular reports on service performance.
4. Maintain effective communication with clients, ensuring alignment of expectations and proactive problem resolution.
5. Identify continuous improvement opportunities in processes and implement innovative solutions.
6. Ensure compliance with company policies, standards, and regulatory requirements.
7. Train, motivate, and evaluate team performance, fostering skills development.
8. Coordinate resource allocation, budgeting, and strategic planning to meet service demands.
Qualifications and Requirements:
1. Bachelor's degree in Business Administration, Business Management, Engineering, or related fields.
2. Proven experience in service management, operations, or similar leadership roles.
3. Strong leadership and decision-making skills.
4. Proficiency in data analysis and reporting to support management.
5. Excellent communication and negotiation skills.
6. Customer-focused and results-driven mindset.
7. Ability to work under pressure and manage multiple priorities.
8. Familiarity with service management systems (ITSM, CRM, or similar) is desirable.
This is our winning strategy, built on the core principles of impartiality, independence, and fairness at Nimber. The only thing missing is you!
Ready to join us and succeed?
If you're tired of feeling like just a number, send us your application and become a Nimber. #J-18808-Ljbffr