Are you passionate about beauty, skincare, and cosmetics?
Would you love to support customers in choosing the right beauty products?
Then this role is for you.
As a Beauty Advisor, you will provide customer support to Dutch-speaking clients, assisting them with product recommendations, online orders, returns, and general beauty advice.
You will be representing a world-leading beauty brand, known for innovation, quality, and luxury.
Your Responsibilities • Provide expert beauty advice to customers via phone, email, live chat, and social media • Assist with product recommendations tailored to customer needs • Support customers with returns, deliveries, and refunds for online purchases • Handle customer inquiries regarding skincare, cosmetics, and fragrance products • Help customers manage their accounts and data in line with GDPR regulations • Process complaints and escalate issues when necessary • Maintain accurate customer records in the system Your Profile • Native Dutch speaker with excellent written and spoken skills • English level B2 (for internal communication and training) • Strong customer service and problem-solving skills • Passion for the beauty, cosmetics, and skincare industry • Previous experience in customer support, retail, or luxury brands is a plus • Comfortable working in a fast-paced, multicultural environment • Basic IT skills and ability to learn new systems quickly The Offer • €2,500 signing bonus • Competitive salary with performance-based incentives • Relocation package, including flight reimbursement and accommodation in a shared company apartment for international candidates • Private health insurance • 22 days of paid vacation plus Portuguese public holidays • Comprehensive training on beauty products, skincare, and customer service • Career growth opportunities, with promotions to Quality Analyst or Team Lead positions • Modern office in Vila Nova de Gaia with a diverse, international work environment Why Porto?
Porto is one of Europe's most vibrant cities, offering a great quality of life, sunny weather, and a rich cultural scene.
With this opportunity, you'll not only advance your career but also enjoy an exciting international experience in Portugal.