Transforming Healthcare, One Conversation at a Time
Job Description
Join a multicultural environment in sunny Portugal and contribute to the well-being of people worldwide.
As a French Nurse Customer Support specialist, you will be part of a dedicated team responsible for patient support via phone calls and emails.
* Provide guidance on the latest diabetes treatment technologies to improve patients' quality of life.
* Build meaningful relationships with customers by answering their questions in a courteous, friendly, and professional manner.
* Meet and exceed customer service quality goals, compliance regulations, and productivity targets.
* Create exceptional customer experiences that people value and we are proud of.
Requirements
To succeed in this role, you will need:
* Graduated and experienced in Nursing (mandatory).
* Native level of French (C2).
* Intermediate level of English (at least B2) for training and documentation.
* Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills.
* Analytical and problem-solving skills with strong attention to detail.
* A desire to learn and advance, being a curious investigator and problem solver.
* High-speed internet access and appropriate conditions for remote work.
* EU citizenship or a valid work permit for Portugal.
* Be a local candidate or willing to relocate to Portugal.
What We Offer
At our company, you can expect:
* Competitive wages.
* Paid professional training.