Customer Representative (Spanish-speaking) - Streaming Service Project, Lisbon
Client:
Concentrix Portugal
Location:
Lisbon, Portugal
EU work permit required:
Yes
Job Description:
Experience the power of a game-changing career
As a Customer Service Representative in Portugal (Remote), you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer satisfaction.
What you will do in this role
As a Customer Service Representative, you will:
* Assist viewers through phone and/or chat regarding their inquiries
* Provide account and application support to viewers namely concerning software functionality
* Provide technical support and troubleshooting of system configurations and network settings
* Provide accurate and real-time answers to viewers’ inquiries and contribute to creating brand engagement for our Clients
We’re looking for candidates who:
* Have a high level of Spanish, Portuguese and English (oral and written)
* Are passionate about the entertainment and media industry
* Demonstrate excellent communication skills coupled with empathy and team spirit
* Are familiar with digital streaming services and devices
* Have a positive and can-do attitude
If you feel you don’t check every box, we still encourage you to apply.
What’s in it for you
* Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
* Competitive salary and performance bonus
* Bring-a-friend (referral) bonus opportunities
* Full paid training on the company and the project you'll be working on
* Career development programs, specialized courses, and language classes
Concentrix is an equal-opportunity employer
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
Eligibility to work
Only applicants who are legally authorized to work in Portugal will be considered for this position.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button.
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