What you'll doTo manage Retail and Digital transformation, efficiency project.
Identify new opportunities for developing retail, that could increase customer experience;Implement digital transformation projects;Implement skyline efficiency project in retail;Develop new platforms that lead to more empowerment of the sales channels (eg.
Renewals and retention projects);Develop and execute action plans to deliver and grow sales and operations performance;Drive high NPS through delivering excellent end to end customer experience.Who you areBachelor's or master's in Management, Marketing or similar;> 5 years of experience; Experience in retail and/or telesales industry;Digital and technology-oriented mindset;Data analysis;Strong intuition about consumer behaviour and motivation;Strong written and verbal communications, persuasion skills and ability to influence behaviours;Great project management and organisation skills and capable of dealing with different stakeholders and challenges simultaneously and under pressure;Critical thinking and problem-solving orientation;Portuguese/English Language proficiency.