Job Title:
Customer Support Specialist (Polish Speaking)
About Us:
We are a leading fintech company that offers innovative financial services to customers worldwide. Our team is passionate about delivering exceptional customer experiences and building long-lasting relationships.
Job Description:
We are seeking a highly skilled Customer Support Specialist who speaks Polish fluently to join our Customer Care team in Greece. As a key member of our team, you will be responsible for providing top-notch support to customers and clients via phone calls, emails, and chats.
Key Responsibilities:
* Be the primary point of contact for customer and client requests
* Utilize various communication channels to provide seamless customer experiences
* Provide daily support and consult clients on best practices about their business
* Respond to customer inquiries about our client's new and existing services and solutions, as well as complaints - always in a professional manner
* Resolve issues as they arise - timely and efficiently
* Strive for excellence in every interaction, aiming for increased product usage and customer loyalty
Requirements:
* Fluency in Polish
* Very good use of English - both in written and spoken language
* Work experience in a customer support role is a plus
* An interest in digital banking and payment solutions is desired
* Exceptional communication & soft skills, as well as a problem-solving mentality
* Tech savviness & learning agility
* A genuine sense of ownership along with an unbreakable team spirit
* Flexibility in adapting to a fast-paced environment
What We Offer:
* Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)
* Competitive monthly salary + 2 extra salaries per year
* Refer-A-Friend: Bring your friends and receive great bonuses
* Health care benefits and numerous other discounts
* Full training by certified instructors
* Professional growth & development opportunities
* Special events as well as community & social responsibility initiatives
* Free online Greek language courses
* State of the art premises, providing a great working environment with relaxing break areas
* Work for a Great Place to Work-Certified Company that fosters diversity
Why Join Us?
This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. You will also be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.