Job Description
A dynamic and multicultural work environment awaits you at our client, a leading provider of sales and customer service solutions.
As a Customer Service Agent, you will be part of an international team spanning 82 nationalities and contribute to delivering exceptional experiences for public associations.
Your key responsibilities include:
* Supporting political, governmental, or similar associations
* Providing consultancy, training, and support on products, financial, or operational questions
* Identifying opportunities for general optimization
* Utilizing related tools such as Salesforce and Excel
* Easing communication between clients and different departments or the company
To succeed in this role, you should possess:
* A native level of German and at least B2-C1 level of English
* Previous experience in customer service and social media marketing (preferable)
* The ability to provide pre- and post-sales support for all products
* Knowledge of the value and impact that a good customer experience can create
* Excellent communication skills, being an attentive listener, and comfortable communicating with people
* Energy, innovation, and the ability to work proactively at a fast pace
* Excitement about intercultural communication and the expatriate lifestyle
* A valid Portuguese work permit (required)
In return, you can expect:
* Type of contract: yearly or 6-month contract, renewable
* Working hours: rotating shifts (5 days/week, 8h/day, Mon-Fri 7 AM -7 PM)
* Salary conditions* – 2 options:
o 1. Including free accommodation (shared flat, all bills included): €1030 gross/month
o 2. Excluding accommodation: €1400 gross/month
* Private health insurance from the beginning of the contract (additionally to standard insurance)
* Relocation support for international candidates:
o Reimbursement of your initial flight
o Airport pick up
o Yearly two-way flight ticket back to your home country (within the EU)
o Help in paperwork, opening bank account, etc. upon your arrival
* A company that fully supports you and wants to make your experience great
* Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
* Real career opportunities: access to development programs within 6 months to enter other opportunities within the company