From SGF Global, we are looking for a Senior IT Engineer to join our client located in Almada, working in a fully flexible hybrid model.
Responsibilities:
* Ensure and oversee the delivery, implementation and confirmation of all recommendations and initiatives to solve client's major incidents to ensure service is delivered as agreed;
* Facilitate the delivery of projects by orchestrating communication between customer and operation teams;
* Identify operational risks to service and ensure mitigation actions are put in place;
* Be the main point of contact between the client and the Competence Centre with the responsibility of doing requirements gathering to consequently generate work.
Requirements:
* Bachelor's and/or Master's in Computer Science or similar;
* 5 or more years of professional experience as an IT Operations Management and/or Technical Project Manager;
* Experience/Knowledge in many types of technological solutions (i.e., CRM, Billing, Order Management, Middlewares);
* Good level of English (minimum, B2 level).
Nice to have:
* Experience with JIRA and/or ELK stack;
* Knowledge in Java troubleshooting and in Cloud environments (Azure/AWS);
* Advanced level in Excel (advanced formulas, database concepts);
* Good level of Spanish;
* Experience within APM monitoring tools (Dynatrace / App Dynamics / Datadog / New Relic).
We Offer:
* Integration in a dynamic, oriented and cooperative team.
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