Job Title
German-speaking Customer Advisor for PVH
About the Company
PVH is a global fashion leader, operating renowned brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company has 36,000 employees across 40 countries.
The Opportunity
Join our international team at PVH's Lisbon office, where you'll have the chance to work abroad using your native language.
Your Profile
* You will provide telephone and written support to German-speaking customers, ensuring a courteous and helpful attitude.
* You are proficient in German and fluent in English (written and spoken).
* You possess outstanding communication skills.
* You are keen to learn.
* Bonus: Experience in telephone customer service or call centers is an asset.
Your Responsibilities
* You will address questions and concerns of German-speaking customers via phone, providing the best possible solutions.
* You will assist with orders, deliveries, payments, and returns via email, chat, and social media channels.
* You will provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
* You will engage in cross-selling and upselling of products after addressing customer queries.
Temporary contract with the opportunity to convert to a permanent contract after two years.
Competitive salary plus bonus.
Private health insurance.
Relocation package, including airport pick-up, administrative assistance, reimbursement for initial flight expenses, and more.
Free Portuguese language courses.