Are you passionate about technology, online advertising, and web development? Do you have strong communication skills and a problem-solving mindset?
Your Responsibilities:
* Communicate with advertisers and internal sales and service teams through phone, video conferencing, and chat.
* Verify the implementation of web-based products with customers.
* Provide guidance, support, and training to customers on product functionality and usage.
* Troubleshoot and resolve technical issues related to product implementation.
* Deliver exceptional service to customers, exceeding client expectations and quality standards.
Requirements:
* French native speaker with good English skills (B2 level).
* Basic understanding of JavaScript, HTML5, and CSS/CSS3.
* Knowledge of CMS platforms like WordPress, Shopify, Wix, Joomla, or similar.
* Interest in online advertising or ad products.
* Capable of quickly learning new customer service software applications and adapting to non-standard implementation processes.
* Experience working in a B2B environment.
What We Offer:
* A fixed-term contract of one year, renewable annually.
* Monday to Friday, 8 am to 5 pm (40 hours/week).
* A comprehensive training program to set you up for success.
* Salary Options: €1,050 gross/month + bonus of up to €300 gross/month with free accommodation, or €1,250 gross/month + bonus of up to €300 gross/month without accommodation.
Relocation Support:
* Reimbursement of initial flight costs to Lisbon.
* Airport pick-up upon arrival.
* Annual return flight to your home country (within the EU).
* Assistance with paperwork, opening a bank account, and settling in.
Additional Perks:
* Free Portuguese lessons to help you integrate into your new home.
* Access to cooking classes, sports activities, and social events organized by the company.
* Clear career development opportunities in various career paths.