Product Support Specialist
We are seeking a motivated and enthusiastic individual to join HokoCloud as a Product Support Specialist. The ideal candidate will have a Bachelor's or Master's degree in relevant fields, although no prior experience is required.
Responsibilities:
1. Provide exceptional support to users, addressing their inquiries, concerns, and requests in a timely and professional manner.
2. Test our platform thoroughly, identifying any issues or areas for improvement, and report findings to the appropriate teams.
3. Deliver Tier 1 technical support, troubleshooting and resolving issues, or escalating them to the appropriate teams when necessary.
4. Collaborate with cross-functional teams to enhance product functionality, user experience, and overall customer satisfaction.
5. Document and track support cases, ensuring timely resolution and effective communication with users.
6. Contribute to the creation and maintenance of support documentation, including FAQs, guides, and tutorials.
7. Continuously expand product knowledge and stay updated on industry trends and best practices.
Requirements:
1. Bachelor's or Master's degree in relevant fields.
2. Excellent verbal and written communication skills.
3. Strong problem-solving abilities and a customer-centric approach.
4. Ability to work independently and as part of a team in a fast-paced, remote environment.
5. Familiarity with various support tools and platforms.
6. Tech-savvy with a basic understanding of software, hardware, and networking concepts.
7. Flexibility in working hours and adaptability to support users across various time zones.
What We Offer:
1. Competitive salary and benefits package.
2. Opportunities for professional growth and development.
3. Fully remote work environment with flexible working hours.
4. Supportive and collaborative team culture.
HokoCloud is an equal opportunity employer committed to fostering an inclusive, accessible work environment where all employees feel valued, respected, and supported.