Job Title: Field Service Engineer
Salary: Competitive!
Location: On-site, BCA Coimbra, based in the office, Monday-Friday
Working Hours: Monday - Friday, 40 hours
Job Status: Permanent
Who we are!
The Constellation Automotive Group is the largest vertically integrated digital car marketplace in Europe, combining the leading digital brands across the segments of Consumer to Business (C2B), Business to Business (B2B) and Business to Consumer (B2C). This includes market leading brands such as BCA, We Buy Any Car, cinch and Marshall.
The Role:
Our Field Service Engineer provides onsite IT leadership, service, and support duties to our branch-based customers and on occasion at other sites. This technical customer-facing role ensures the integrity of our branch-based IT services and works closely with branch customers and key stakeholders to provide great IT service.
As the Field Service Engineer, you will be based out of the Tech Hub in Coimbra and cover other offices as directed by the Field Services IT Support Manager. You will develop and maintain a deep understanding of the Branch IT infrastructure including architecture such as network, server, desktop, backup & recovery processes. You will provide both hands-on technical support and supervision of our branch third-party IT suppliers, as well as support in non-technical issues, where appropriate.
The key to success will be ensuring that all Service Now tickets such as incidents, problems, and requests are recorded, tracked, and resolved to service level adherence in supporting our branches and business in their day-to-day activities.
You will also be responsible for maintaining all IT equipment at your site and will take pride in keeping all equipment in peak condition. This includes, but is not limited to, desktop PCs and cabling and equipment. You will also be required to produce and maintain detailed documentation of the IT infrastructure and equipment at your branch.
Role Accountabilities:
Reporting to the Field Services IT Support Manager, our Field Service Engineer will ensure our branch is provided with the very best IT services, driving forward service improvement initiatives, managing risks, and aligning vital IT processes and procedures.
Your key responsibilities will include but are not limited to:
* To be seen as a technically competent and safe pair of hands in the management, delivery, and support of our branch IT service and technology.
* To follow the branch engagement process in supporting your branch and develop and maintain positive relationships with branch customers and key stakeholders.
* To work closely with third-party suppliers to ensure that key IT systems and services are monitored and maintained, resolving all issues promptly.
* The ability to technically understand and support our branch-based IT Infrastructure and customer service-focused approach.
* To standardise our IT branch processes and procedures and ensure single points of failure are identified and managed.
* To monitor and manage our branch-based services including service requests, incidents, problems, and changes.
* To be a key branch service advocate in driving IT efficiency and effectiveness improvement programmes.
* Working with support technicians, specialists, and architects to identify areas for service improvement.
* To deliver 1st, 2nd, and sometimes 3rd line IT support services to branch staff.
* To lead branch installations and upgrades, change control, and local communication updates.
* To be flexible in supporting business needs outside standard working hours, including evenings, weekends, and bank holidays.
* To support branch controls, documentation, and workloads alongside the Field Services IT Support Manager.
* Ensure IT documentation and procedures are consistently maintained and effective.
* To be actively involved in branch disaster recovery (DR) planning and testing needs.
* Ensuring IT facilities and controls such as UPS devices are regularly maintained.
* To work with IT project and development teams as required while managing business-as-usual support standards.
Knowledge and Experience:
* Microsoft Windows server administration.
* Windows Desktop imaging, support, and administration.
* Experience in managing IT service, support, and project delivery initiatives.
* Experience in VIP/Senior management support, education, and training.
* Sound understanding of Active Directory and Group Policy configuration.
* Hands-on network experience of LAN/WAN, wireless networks, switches, routers, and security technologies.
* Mobile technology support of devices such as Apple, Android, and Microsoft platforms.
* Good understanding of audio/visual components and supporting technologies.
* Excellent written, verbal communication, and presentation skills.
* A self-motivated, engaging, and customer-facing Field Service Engineer who can build effective relationships.
* Ability to work effectively within teams or as an individual contributor.
* Self-motivated, organised, dependable, and trustworthy with a genuine ‘Can Do’ attitude.
* Prepared to travel to business locations and provide out-of-hours support as required.
* To undertake any other miscellaneous duties related to the role as directed.
Please note that only applications submitted in English will be considered.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person.
If you're looking for a career that has great teamwork, training, rewards, long-term scope, and is going places - apply now!
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