We are looking for a Service Manager to join our team.What you'll do:Create detailed and customized service proposals tailored to client requirements; Lead technical negotiations with clients, ensuring alignment with their needs and expectations; Oversee the delivery of managed services, ensuring service levels, efficiency, and quality standards are consistently met; Act as the primary point of contact for escalations and ensure timely resolution of issues; Plan, coordinate, and manage technology projects, ensuring they are delivered on time, within scope, and within budget; Identify project risks and develop mitigation strategies; Lead, mentor, and develop a team of professionals to achieve organizational goals; Build and maintain strong, long-term relationships with clients to ensure satisfaction and retention; Leverage technical knowledge to provide insights and recommendations for improving services and processes.What you will need to bring:Bachelor's degree in Information Technology, Business Management, or a related field; Proven experience in service management within the technology sector; Strong background in managed services, technical solutions, and client-facing roles; In-depth knowledge of IT systems, infrastructure, and managed services delivery; Familiarity with project management methodologies; Exceptional communication and negotiation skills; Leadership and people management capabilities.What can Syone offer me:Integration in an organization with profound and sustained growth and involvement in pioneering projects with innovative technological solutions; Strong IT training plans; Professional evolution with intervention in ambitious technological projects, both national and internationally.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting#J-18808-Ljbffr