Come and work with us.
Do you want to work with a worldwide leader in concierge and loyalty services company?
Are you Italian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you!
Your future project: join our Italian Customer Support team.
Our client is a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel, dining, events, etc.).
As a customer service specialist in this project, your daily responsibilities will include:
* Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
* Customer relationship management and digitized processing of clients focused on services such as: traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.
* Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management.
* Complete daily tasks as allocated in an efficient and timely manner.
* Maintain accuracy and security of customer information on the database.
* Identify and escalate issues appropriately.
* Compose thoughtful and accurate messages or customize prepared responses to customer emails.
* Research information and solve problems using available resources.
* Monitor and control numerous concurrent tasks in tandem.
* Proactively and independently work to meet targets and goals.
To succeed in the role, you will need to have:
* Native or proficient level of Italian (C2).
* Advanced level of English (at least C1) both verbal and written.
* Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills.
* Courtesy, active listening, availability, and personalized follow-up.
* Customer-oriented, willingness to provide personalized care.
* Attention to detail and quality of service: thoroughness, precision, reliability.
* People-oriented, value-added interpersonal skills.
* Use of Office and CRM tools.
* Life experience to apply to managing situations.
* Early adopter of technology.
* Makes the customers feel confident that their needs are being met.
* Dependable, reliable, and able to perform duties with minimum supervision.
* Ability to interact positively with peers and supervisors.
* Must hold EU citizenship or valid work permit for Portugal.
* Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site).
Benefits.
* Signing bonus.
* Relocation package.
* Competitive wages.
* Paid professional training.
* Employee discounts.
* Private healthcare & dental insurance (after six months of employment).
* Growth opportunities through various development programs.
* Fun and engaging company-wide initiatives, including our EverBetter wellness program.
* Job stability.
* Life-long skills and experience.
* Excellent work culture.
Go further with Foundever.
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
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