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Detalhe da Oferta:
Supervisors are the leaders responsible for developing teams, to meet and exceed performance targets and expectations, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics. The Supervisor should do this by providing guidance, coaching, support, motivation and education on a day-to-day basis.
Supervisors are responsible for their teams’ success, change behaviors and continuous improvement assuring the accomplishment of the internal objectives.
What you will do
• Act with initiative, make things happen and accept responsibility for the results;
• Provide the team a clear sense of direction, ensuring the knowledge of each team member in order to develop the feeling of “Care” to achieve excellent results in motivation, inspiration, attendance and engagement;
• Support, motivate and “enthusiastically” communicate the company’s culture and values, develop and coach each team member to continually meet and exceed their quality and productivity targets;
• Measure and improve the productivity of the team;
• Team’s assessment: commitment, punctuality, attendance, initiative, capacity to achieve the proposed objectives, relationship with colleagues and team member’s performance evaluation (Biannual);
• Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions);
• Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR – General Data Protection Regulation, GECSP – Global Essential Compliance, Information Security Policies, HR, etc.;
What you will need
• Higher Education Degree (preferential);
• Fluency in French;
• Team player with strong solving and conflict management skills;
• Customer Service Support experience (preferential).
• Team management experience;
• Internal Employees are encouraged to enroll on JUMP! to be considered for this or other positions in the future.
Benefits
• Excellent work opportunity in a dynamic leading multinational company;
• Possibility of cooperation with leaders in various industries;
• Investment in training and personal development;
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
• Health Insurance;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit.
Apply Here:
https://jobs.teleperformance.pt/jobs/supervisor-french-speaker/?utm_source=job-board&utm_medium=net-empregos&utm_campaign=french-supervisor-porto