The Sales and Marketing Representative is responsible for proactively soliciting and handling sales opportunities. This involves ensuring business is turned over properly and in a timely fashion for proper service delivery.
Key Responsibilities
1. Building Successful Relationships that Generate Sales Opportunities:
* Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
* Builds and strengthens relationships with existing and new customers to enable future bookings.
* Develops relationships within community to strengthen and expand customer base for sales opportunities.
* Manages and develops relationships with key internal and external stakeholders.
2. Managing Sales Activities:
* Participates in sales calls with members of sales team to acquire new business and/or close on business.
* Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
3. Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue:
* Identifies new business to achieve personal and location revenue goals.
* Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
* Closes the best opportunities for the location based on market conditions and location needs.
4. Providing Exceptional Customer Service:
* Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
* Services our customers in order to grow share of the account.
* Executes and supports the company's customer service standards.
* Provides excellent customer service consistent with the daily service basics of the company.
* Sets a positive example for guest relations.