Join Us for a Strategic Partnership in Remote Cruise Line Customer Service! Cross Border Talents is actively seeking a premier BPO partner to support our clients exceptional German-speaking customer service for a leading Cruise Line. As a potential partner, your team will play a crucial role in delivering a seamless and high-quality experience to valued cruise passengers worldwide. Position Overview: German-Speaking Customer Service Agent Start Dates: 18 Nov 2024 & 9 Dec 2024Location: Remote work based out of Porto, Portugal Work Schedule: Rotative Shifts:Monday to Friday: 08:00 - 18:00Saturday & Sunday: 08:00 - 17:00Occasional extended shifts until 19:00 may be requiredDays Off: 2 days on a rotational basis each week Compensation & Incentives Base Salary: 1,100 EUR (paid across 14 months per year)Sales Performance Bonus: Up to 120 EUR monthly for eligible agentsWork Arrangement: Fully Remote within Portugal Required Documentation for Candidates EU IDResidence CardManifestação de InteresseVisas (under consultation) Candidate Profile: Key Qualifications Experience:Prior experience in Contact Centers or Customer Service settings is advantageous.Additional experience in Sales, Tourism, or Travel services is preferred.Core Skills:Proficient in digital tools with a meticulous approach to task management.Strong problem-solving capabilities with effective communication skills (both written and spoken).Demonstrates high adaptability and multi-tasking abilities suited for fast-paced, customer-centric roles. Why Partner with Cross Border Talents? This strategic partnership is an opportunity to deliver industry-leading customer service that embodies professionalism, efficiency, and a commitment to excellence. Join us in elevating the standards of cruise line customer experience, bringing satisfaction to thousands of passengers worldwide. To explore this partnership, reach out to Cross Border Talents. Together, we can achieve remarkable success and set a new benchmark in cruise line customer service!