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IT Infrastructure Services Specialist, Porto
Client:
Talent Search People
Location:
Porto, Portugal
Job Category:
Other
EU work permit required:
Yes
Job Reference:
4daba4f714ba
Job Views:
18
Posted:
23.01.2025
Expiry Date:
09.03.2025
Job Description:
Tasks
* As the IT Infrastructure Services Specialist, you will manage device lifecycles based on global governance.
* You will oversee all reports and documentation related to IT Infrastructure Services and manage the resource libraries of technical information and solutions.
* You are responsible for managing contractors, third parties, cloud service providers, and other vendors.
* You will maintain and improve our existing Cloud Solutions Services.
* Developing and implementing IT Infrastructure Services and processes that align with business needs to enhance service quality will be your responsibility.
* You will evaluate and drive value-generating sustainable improvements to existing IT Infrastructure Services for high customer satisfaction.
* Managing and performing multi-faceted projects in conjunction with day-to-day activities is a requirement of the job.
* As an IT Infrastructure Services Specialist, you will need to stay up-to-date on technologies, solutions, and architectures to optimize IT functions.
* Participation in service and process improvement projects, including outsourcing, insourcing, and service provider strategy initiatives, is part of your role.
* Collaborating with cross-functional teams in network and server areas to align on standardized operating procedure guidelines is essential.
Requirements
* You have a bachelor's degree in computer science, information technology or a similar discipline and a passion for IT and a desire to drive positive change.
* Flexibility, openness to change, and a willingness to adapt to new challenges are qualities essential for this role.
* Goal orientation and the ability to focus on both long and short-term objectives are vital aspects of this job.
* To succeed in this position, a high motivation, and commitment to continuously improve and succeed is a must.
* Demonstrated experience in cloud solutions like Telephony/Contact Center (IaaS, SaaS, PaaS) is required and Knowledge in AWS environment is necessary.
* Having a service-oriented mindset and interest in understanding the needs of service consumers is also a must-have for this role.
* Being able to work in an international and English-speaking environment is required.
* Experience with IT service management tools, incident handling tools, and asset repositories is also crucial.
* Experience in IT service delivery management and ITIL process management, as well as ITIL V3 or ITIL V4 certifications, are necessary requirements for this position.
Talent Search People is an international recruitment and human resources consultancy founded in 2006 with the aim of finding talent and turning it into an opportunity. We are committed to multiculturalism and innovation.
Thanks to our team of more than 70 professionals we carry out our mission and commitment to help, advise and accompany our partners in the process of attracting talent both nationally and internationally.
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