The person in this role will be responsible for implementing innovative solutions to enhance operations and IT support experience, analysis of defects/enhancements and IT transformation process from old and outdated to new and modern technologies for the Global/Local Custody platform.
Main Tasks and Responsibilities: Primary responsibilities will include:
ProjectsGather technical requirements for system enhancementsParticipate in the change request process for any system updates (technical and functional)Participate in the technical testing effort ensuring a smooth delivery in productionParticipate in launching and following up on initiatives as assignedAssist in the respect of project deadlines and schedulesIdentify product gaps or weaknesses and suggest areas of improvement, as neededCommunicate and apply project standardsPrioritize from assigned projects and independently accept ownership of tasksCo-ordinate with various project stakeholders and provide timely updates on the statusApplication SupportPerform level 3 support and analysis of reported issues, evaluate alternative business solutions, workarounds to minimize the impacts ensuring proper resolution and follow up with the vendor or service providerEnsure a smooth follow up of all technical processes (Online, STP, flows and batches…), making sure known issues are well documented and available for first line of supportProfileTechnical skills: Ability to understand business requirements and translate them to technical solutionsCreative and logical thinking to analyze a change request / problem or issue and define potential solutions or improvementsCapable of managing services running on Linux or Windows Servers (stop, start, deploy, debug)Capable of developing small programs using scripting language (Shell, Perl, Python, or Ruby)Academic or Professional knowledge of Confluence, JIRA, GIT/Bitbucket is a plusUnderstanding of Application Servers such as WebSphere, Tomcat, JBoss etc. is a plusParticipate in planning, implementation, and sizing of the IT infrastructurePrior experience with job schedulers (e.g. CA Workload Automation, Control-M)Technical knowledge of protocols of all type TCP / IP / SMTP / FTP / HTTP/S is requiredUnderstanding of system architectures such as SSO, Firewalls, load balancer, storage systems and network basics etc. is requiredLanguage Skills: English – Mastery (written and spoken)Fluency in Italian is a strong advantageSoft Skills: Team player demonstrating high performance, flexibility, and adaptabilityAbility to work in fast paced global environment
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