JOB DESCRIPTION
At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
1. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
2. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
3. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
4. Talkdesker: YOU!
Responsibilities:
5. Responsible for new business development within large enterprise accounts and closing of opportunities
6. Foster and expand the company’s relationship with business units, divisions and the overall enterprise customers
7. Create and cultivate a close relationship with strategic alliances
8. Understand the customers’ business strategy and direction and manage a long term, sustainable business portfolio
9. Manage the end to end sales process through engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners etc.
10. Bringing innovative ideas that showcase case Talkdesk’s competitive advantage and disruptive mindset
11. Meet and exceed quarterly and annual revenue/quota through the management and execution of the Talkdesk sales process
12. Develop a comprehensive sales strategy and a sales plan that ensures consistent achievement of objectives over the short- and long-term for your coverage model
13. Build lasting, meaningful relationships with other members of management, team, and prospect/customer community
14. Build and align with the Talkdesk sales Go-to-Market plan to develop and own accountability for region’s market segmentation and targeted accounts
15. Develop essential internal relationships to provide the support necessary to manage accounts and close deals
16. Communicate accurate and realistic forecast information to the management team per our process and policy
17. Communicate market reaction and needs back to headquarters in a productive manner
18. Take an active role in solving problems, which involve other functional areas, instead of “dumping problems at the factory door”
19. Take the lead in prioritizing the needs of customers so that engineering and other functional areas can focus on the right tasks and issues
Requirements:
20. Previous experience in selling Enterprise Contact Centre software solutions into large accounts
21. 2-5 years managing strategic accounts
22. 8+ years of outside/direct sales experience carrying / exceeding quota in SaaS
23. Specific experience selling into complex enterprise customers
24. Experience positioning through strategic value based selling
25. Experienced in selling SaaS-based solutions, managing complex sales practices and solution-based selling to CXO, senior management and director-level individuals
26. Analytical, with strong business acumen
27. Flexible personality, able to adapt to surroundings
28. Strong analytical and business deal-making capability, ability to ferret out opportunities, create positive relationships, find the hidden issues during due diligence, and bring the transaction to closure successfully
29. Demonstrated track record in the planning, development, and implementation of new business activity involving leading-edge technology
30. Proven ability to grow revenues to a substantial level and scale bookings growth and net-new customers
31. Excellent communication and presentation skills
32. Extensive negotiation and contract development experience
33. Comfortable operating in a fast-paced, dynamic startup environment
34. CCaaS knowledge and network
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)