**Job Description:**
Digital Content Specialist (all genders)
As a Digital Content Specialist at diconium, you will be part of our international team of experts working on projects that leverage software, data, and AI to create real value for businesses and help them achieve more with less. You will work together with over 2,300 experts to support leading multinational companies in maximizing the business impact of their digital initiatives and delivering solutions that drive measurable business success.
Key Responsibilities:
* Support the rollout of regional onsite digital user experience improvement plans by communicating with subsidiaries and working with them individually on the rollout of improvements.
* Provide support to local subsidiary CMS editors through training, ad-hoc query resolution, and ticket raising for system bugs.
* Support subsidiaries with requests for content following the Group Client content sharing approach.
* Actively gather and collate subsidiary feedback on CMS feature improvements to share and prioritize with the Group Client CMS Product Owner.
* Assist the Digital Content Manager in the rollout of templated web content, ensuring best-in-class content is developed at scale for local markets and governed against brand guidelines.
* Create new onsite digital content, seeking input from key stakeholders across the region.
* Communicate the internal search rolling plan for the region, providing training and sharing best practices to increase overall usage and performance of onsite search tools and improve online customer experience.
* Deliver internal regional digital communications programs to keep digital colleagues up-to-date with the latest news via monthly e-newsletters and webinars.
Requirements:
* Customer-oriented and an enthusiastic team player with a positive attitude.
* Strong sense of ownership, self-motivated, and strives to find efficient ways of getting things done.
* Passionate about providing a market-leading onsite customer experience.
* Excellent planning, organizational skills, and deadline management skills with the ability to work in a matrixed organization and independently manage projects with many moving parts.
* Experience working with content management systems, such as OpenText and First Spirit, is advantageous but not essential.
* Solid understanding of the role and power of onsite content in digital marketing strategies.
* Producing and editing engaging and effective digital content in line with company brand guidelines and tone of voice.
* Basic understanding of web analytics (e.g., GA4).
* Possession of Adobe Photoshop skills is beneficial.
We Offer:
* Professional and personal development opportunities through training programs, free language courses, competency centers, and community involvement.
* A flexible work-life balance with hybrid work, workations, flexible working hours, parental support, sabbaticals, and more.
* The opportunity to celebrate diversity and sustainability through our Sustainability Hub, communities, Diversity Taskforce, and after-work activities.
* An extensive range of benefits extending beyond the workplace, including public transport tickets, job bikes, health offers, pension provisions, and numerous discounts.
What We Value:
At diconium, we appreciate and recognize the unique perspectives and experiences of each individual. We welcome and appreciate all applications equally, while actively standing against any form of discrimination or harassment based on gender, age, skin color, religion, sexual orientation, origin, disability, gender identity, and other protected characteristics.