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Detalhe da Oferta:
English & Portuguese Customer Service Representative
Leading cloud-based development platform with millions of users worldwide. Our mission is to give our users the freedom to create, design, manage, and develop their online presence exactly the way they want. We’re passionate about helping businesses, bloggers, and creatives build their websites, grow their brands, and succeed online.
Key Responsibilities:
Provide exceptional customer service via chat, email, and phone.
Troubleshoot user issues with the client platform, offering guidance and solutions.
Educate users on the platform's features and help them get the most out of their websites.
Work closely with the product and development teams to resolve complex technical issues.
Stay up to date with new client features and updates to provide accurate support.
Collect and relay user feedback to improve overall user experience.
Schedule:
Monday to Friday – 09:00 to 01:00 (Rotative shifts)
Days Off - Saturday and Sunday
Requirements:
Fluent / Native in Portuguese (Mandatory)
Candidates need to have either experience or knowledge about digital marketing and/or web design and be enthusiastic about it (mandatory).
Tech-savvy, with the ability to quickly learn new software and tools.
At least 1 year of experience in Customer Service with strong orientation to the customer (mandatory).
Strong communication skills, both verbal and written.
Excellent problem-solving skills and patience when dealing with users.
Experience with website builders or content management systems is a plus.
Ability to work independently and manage multiple tasks efficiently.
If you are interested please apply here: https://directch.com/RomaFrontEnd?id=105ca3b5-a4a2-4f03-abdd-10e96442c80f&source=Net-Empregos