ManpowerGroup Global Business Services (GBS) is the most recent branch of ManpowerGroup, a world leader in innovative workforce solutions. At GBS, we are dedicated to delivering exceptional global support through cutting-edge business services, enabling our clients to achieve their goals efficiently and effectively. Combining expertise, technology, and a commitment to operational excellence, ManpowerGroup GBS drives innovation in areas such as process optimization, shared services, and customer-centric solutions. Joining our team means becoming part of a dynamic and inclusive environment where talent is valued, and opportunities for growth are abundant.
We are looking for an Order to Cash Supervisor to join our ManpowerGroup GBS team and be part of an incredible work environment! This role will be integrated into the Order to Cash department.
If you are a motivated individual with a passion for learning and looking for an exciting opportunity, we’d love to hear from you!
Job Purpose:
The Order to Cash (O2C) Supervisor will be responsible for day-to-day management/execution of Manpower Group’s Order to Cash function, supporting the execution of related subprocesses. Reporting to the O2C Manager, the areas of responsibility will include Credit Management, Cash Application, Billing, Collections and Disputes Management, and OTC Reporting, with a focus on leading the accounting team. Additionally, the O2C Supervisor will work collaboratively with cross-functional Manpower Group teams, including key stakeholders at all levels within Commercial, Finance, Legal, IT, and other internal departments. The O2C Supervisor must be detail-oriented, with strong interpersonal and influencing skills, and the ability to visualize and articulate complex business and technical requirements.
Core Responsibilities:
1. Accountable for the output and quality of services provided by the O2C Accounting/analyst team.
2. Ensure clear working relationship with the BPOs.
3. Recruit, coach, and mentor O2C staff.
4. Ensure compliance with Credit and Collection Policy through regular monitoring of customer accounts for overdue invoices, credit limits, and payment terms, and take corrective actions where necessary.
5. Billing, collection activities, and resolution of customer disputes are performed timely and accurately.
6. Manage performance through metrics and key performance indicators.
7. Review/Support customer credit worthiness and the likelihood of timely repayment.
8. Partner with internal departments to ensure accurate invoicing and resolve disputes.
9. Support implementation of standard O2C processes and measurable improvements across the region by evaluating end-to-end process performance and advising on amendments where necessary.
10. Partner with MPG business teams to identify and assess process gaps that negatively impact the customer experience, timeliness, or quality of provided services.
11. Support managing escalation and exception processes within the GBS team.
12. Monitor to ensure achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys.
13. Recommend action plans to ensure targets are achieved or exceeded.
14. Ensure that MPG policies are adhered to (e.g., approvals, guidelines, etc.).
15. Assure that the appropriate internal control environment is maintained along with compliance with SOX requirements and relevant legal and regulatory requirements.
16. Serve as primary point of contact for internal and external audit requests.
17. Accountable for training materials, SOPs, and work instructions related to O2C processes and systems are developed, reviewed, updated, and approved on a regular basis.
Profile:
1. Academic qualifications at the bachelor's degree level in a field relevant to the role (preferred);
2. Fluency in English (mandatory);
3. Previous experience in a similar role;
4. Strong communication and interpersonal skills;
5. Excellent task organization and time management;
6. Ability to work independently and as part of a team, with a focus on meeting objectives.
Job Type: Permanent
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