Client: Location:Porto, Portugal
Job Category:Other
EU work permit required:Yes
Job Reference:17da111f3f68
Job Views:8
Posted:23.01.2025
Expiry Date:09.03.2025
Job Description:Who We Are
Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide. We've helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.
What You'll Do Ensure all assigned requests are responded to and dealt with as per Jolera and customer standards.Audit deployments of new infrastructure items and management/support of these items. This includes but is not limited to Servers, Virtual Servers, Switches, Firewalls and Access Points.Audit customer Active Directory topology and access models to enhance security.Provisioning and de-provisioning user changes.Upgrades, patch management based on Security or other requirements.Using personal/team knowledge and the customer's engagement model they will ensure all reasonable attempts to process and close requests directly and as per SLA.Confirm all issues and requests are captured and closed via the CRM ticketing system to Jolera standards of detail and quality.Escalates tickets to appropriate Enterprise Architect, or Customer internal resources based on Jolera and client processes.Escalate high-profile issues to the Enterprise Architect team for appropriate handling and routing.Ensure knowledge transfer of multiple systems and processes by properly documenting all systems, architecture, and credentials within the Jolera CS system.Deploy and actively monitor Jolera's customer systems and services via Jolera monitoring systems.Recommend upgrades and changes to customer systems to ensure stability, security, and added functionality.Perform RFC-approved systems modifications and reboots.Ensure all customer requests are handled, documented, and escalated during Queue shifts as scheduled/directed.Ensure customer portals are updated with systems documentation, RFCs and backup logs, etc. as per the schedule.Who You Are Post-Secondary degree or diploma.2+ years of previous experience working in a technology/systems department directly supporting customers.Work rotating shifts as scheduled by the department Manager.Demonstrated working knowledge of modern server, switching and firewall technologies.Demonstrated ability to perform systems discoveries, and plan implementations.Strong written and communication skills.Ability to assume responsibility for multiple concurrent issues, applying appropriate prioritization.Ability to work well with people from many different disciplines with varying technical abilities.Strong understanding of multiple platforms, (Active Directory, Linux).Assets Experience with NCentral.Regulatory Compliance Knowledge (SOX, FFIEC, and PCI).Identity Management - Provisioning and Workflow processes.Access Management - Authentication and Entitlements.Data Security and Privacy - Database access.Experience with Role Base Access Controls.CompTIA A+.CompTIA Network+.LDAP Knowledge.PowerShell Knowledge.What We Offer Work remotely 2 days per week.Competitive compensation package.Competitive benefits package.Company Perks, Good Life gym, and various brand discounts.Career development and growth opportunities.
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