Come and work with us.
Do you want to be part of a team whose motto is Play Has No Limits?
Are you Ukrainian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Lisbon?
So we have the perfect opportunity for you!
Your future project: join our Ukrainian Customer Support team.
Our client is a world market leader gaming brand of home video game consoles and production company.
As a customer service specialist in this project, your daily responsibilities will include:
1. Respond efficiently and effectively to all customers’ enquiries within given timescales
2. Develop and maintain a full technical knowledge of the client’s products and services
3. Deal with all correspondence as requested/required
4. Accurately log all calls and in line with procedures
5. Responsibly maintain and update all job-related administrative forms
6. Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
To succeed in the role, you will need to have:
7. Native or Proficient level of Ukrainian (C2)
8. Proficient level of English (C1)
9. Previous experience in Customer Service preferred
10. Impeccable communication skills
11. A calm, cool and level-headed attitude in every situation
12. Excellent self-organizing skills
13. A proactive approach and willingness to work on own initiative
14. Ability to work under pressure, in order to achieve deadlines and KPI’s
15. Ability to adapt to a continuously changing environment and procedures
16. Knowledge of Microsoft Office Pack (Word, Excel)
17. Must hold EU citizenship or a valid work permit for Portugal
18. Availability to work from our site in Sete Rios (Lisbon)
Benefits.
19. Competitive wages
20. Paid professional training
21. Employee discounts
22. Private healthcare & dental insurance (after six months of employment)
23. Growth opportunities through various development programs
24. Fun and engaging company-wide initiatives, including our EverBetter wellness program
25. Job stability
26. Life-long skills and experience
27. Excellent work culture
Go further with Foundever™
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.