Are you passionate about the world of fashion and sneakers?
We are looking for a Customer Service Agent to join our team at Foot Locker, working with famous sports brands like Nike, Adidas, Puma, Vans, Reebok, New Balance or Timberland.
With over 2,500 stores across the globe, we are the leading global athletic footwear and apparel retailer. As a Customer Service Agent, you will be responsible for providing exceptional customer service and support via phone, email, and social media.
Your Responsibilities:
* Provide accurate and timely responses to customer inquiries and concerns
* Answer product-related questions and troubleshoot issues with orders, payment methods, and shipping
* Transform online credit simulations into completed files
* Handle prospect and client calls
* Maintain open communication with other departments and redirect cases and issues to relevant teams
What's in it for you?
* Type of contract: yearly or 6-month renewable contract
* Working hours: 40 hours per week, Monday to Sunday, 8am-8pm
* Salary conditions*: two options available
*Please note that salary conditions may vary based on level of experience.
About your future company:
You will be based in Lisbon, where you will find a multinational organization that prioritizes career development, language skills, and social integration. Our company is recognized as one of the best sales and customer service solutions providers in the world. You will work alongside talents from over 80 nationalities worldwide.
Requirements:
* Native-level German and good English skills
* Enthusiasm for fashion and trends
* Understanding of the impact of excellent customer experience
* Strong communication and interpersonal skills
* Energetic, innovative, and proactive approach
* Excitement about intercultural communication and expatriate lifestyle
* Valid Portuguese work permit (required)
Living in Lisbon:
You can expect a vibrant city with a rich cultural history, delicious cuisine, friendly people, and a warm climate all year round. Lisbon offers a unique blend of traditional and modern attractions, making it an ideal location for international professionals seeking a new adventure.