Descrição
We are recruiting a Technical Return Supervisor for a multinational company in the Consumer Electronics sector.
Responsabilidades
1. Support to reduce Returns;
2. Monitoring and control the cost of technical returns;
3. Control of lead time and pending returns, which involves contact with the logistics operator;
4. Contact with the logistic operator and service centers for management of pending return orders;
5. Supervision of outsourced Returns supporting staff;
6. Responsibility for the operation of technical inspections at our warehouse;
7. Execution of reports related to technical returns activity;
8. Investigation of improper Dealers return charges back when requested;
9. Hold meetings with our partners and main Customers (Dealers);
10. Elaboration and updating our Policy and procedures;
11. Training and transfer Policy and Procedures of the area to our Service centers;
12. Interaction and support improvement of administrative processes of the technical returns team (Root Cause Analysis);
13. Monitoring and validation of billing services from our partners;
14. Contract dealer revision on Dealers agreements;
15. Whenever necessary support revision of agreements or contracts with our partners;
16. Support and tests necessary in the case of implementation of new IT platforms of program changes.
Requisitos
1. Degree in management, or similar, so that can prepare metrics and KPI reports;
2. Advanced Microsoft Office, in particular Excel;
3. Fluency in English (mandatory);
4. Analytical ability.
Clan
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