POSITION DETAILS
Remote in Portugal
DEPARTMENT: IT Support REPORTS TO: Global IT Director
POSITION SUMMARY: We are looking for an experienced IT Technician to join our growing team in Portugal. You will have the chance to join our amazing IT Support team that is responsible for supporting all our internal users on a daily basis on a global scale.
YOUR DAY-TO-DAY: Management of local endpoints in Entra, MDM and EDR solutions. Follow up on outstanding IT related requests and ensure resolution within established SLA in the ticket platform. Manage and monitor internal assets to ensure accurate inventory records. Onboarding and Offboarding procedures. Support to several remote access platforms. Support for Windows and MacOS Operative Systems. Suggest ideas for process and quality improvement. Ability to work diligently in Night shifts (17:00 to 02:00)
WHAT YOU BRING TO THE TEAM: Bachelor's in information systems, computer science, or similar. Strong attention to detail. Minimum 7 years experience working in IT Support field. Strong analytical and outstanding troubleshooting/problem-solving skills. Excellent verbal and written communication skills in English. Meaningful experience with Microsoft Systems (Entra, Intune, 365, Exchange, Teams, Jamf). Great interpersonal skills and taste for teamwork. Good analytical ability, organization, planning and time management. Knowledge of end-user service principles and best practices. Proficiency in English, both written and verbal, clearly and accurately.
WHY BROADVOICE? At Broadvoice, we believe in more than just work. We're committed to creating an environment where you can grow, learn, and make an impact while enjoying a balanced and fulfilling life. We're not just a company, we're a place where our success is your success, and your potential has no limits.
CAREER GROWTH: Whether you're interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.
FLEXIBILITY: We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.
COMMUNITY & CULTURE: Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.
MAKE AN IMPACT: With us, your ideas are heard and your work is meaningful. As a member of our team, you'll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice's future.