M/FE-COMMERCE OPERATIONS EXPERTChallenge:In this role, you will oversee order fulfillment and inventory management, ensuring efficiency and satisfaction.
Key responsibilities include tracking fulfillment cycles, managing stockouts, controlling safety stock, and handling shipping and reverse logistics.
You will lead ecommerce logistics projects, implement new markets, ensure compliance, and monitor transportation KPIs.
Additionally, you'll manage Service/OMS projects, maintain technology partner relationships, and oversee development lifecycles.Responsibilities:Track & trace fulfillment cycles and efficiencyMonitor satisfaction rates & stockouts (transfers & reservations)Oversee inventory management and order fulfillment processes.Order lifecycle logistics lead times (CLT » SIT » SMF » Order2Ship)Ensure stock uniformity (stock lifecycle, sales consumables)Control & negotiate safety stockMonitor & manage logistics consumablesIdentify, manage, and mitigate order stockoutsEnsure proper handling of shipping processes (HD, PUDO, C&C) and reverse logisticsLead logistics & transportation projects (requirements, QA, monitoring)Implement new markets & store database managementEnsure compliance in all transactional marketsTrack KPIs for transportation efficiency (ship2deliver lead time, % successful deliveries, reverse logistics) & monitor costsManage Service /OMS projects assuring FSD and User Stories, as well as maintaining relationship with technology partners, internal users, roadmap & development lifecyclesProfile:A degree in Business Administration, Finance or Engineering (preferential)3 years' experience in the role (retail)Experience of working in retail companiesProficient in English and Spanish (oral and written)Positive, proactive, creative, resourceful and resilientAvailability to live in Porto#J-18808-Ljbffr