Company Description
Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service.
The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable.
Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are.
You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist. Job Description
To answer the calls with clear speech and pleasant voice.To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.To attract guests and enhance their loyalty, providing distinctive service through communication and sales skills, in order to improve the hotel's image and increase revenue.To recognize VIP guests and apply the concerned policies.To maintain a good commercial relationship with all the bookers: guests/companies/agencies.To promote the Accor loyalty programs and the hotel promotions.To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.To call the manager for advice in serious cases or if an approval is required.To properly use the telephone etiquette as per Sofitel standards.To have a perfect knowledge of room types and rate structure.To ensure the accuracy of all booking information entered in the PMS.To have a perfect knowledge of the hotel products.To fulfill administrative tasks and filing.To properly use and maintain the reservation communication system (telephone, fax, e-mail).To be aware of and follow emergency and security procedures.To respect key handling procedures.To respect schedules, terms, and deadlines as agreed with the Management.To attend a daily line-up briefing with the reservations team.To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.To attend training and meetings as and when required. Qualifications
Understanding Hotel OperationsSaudi National is mandatoryPrevious Experience is a mustTeamworkPlanning for BusinessSupervising PeopleUnderstanding DifferencesSupervising OperationsEffective CommunicationDrive for Results Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
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