Join our team at Nikon, one of the world's leading suppliers of products and solutions based on advanced opto-electronics and precision technologies, famous especially for its cameras and binoculars.
We are looking for a customer service specialist to support our German-speaking customers in a multicultural environment in Lisbon, Portugal.
Daily Responsibilities:
* Support customers by answering their questions regarding products and services via phone and email.
* Offer solutions for customer demands by identifying and troubleshooting with the available resources.
* Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner.
* Meet and exceed our service quality goals, compliance regulations, and productivity targets.
* Create amazing experiences that people value and we are proud of.
* Follow the direction of management and provide feedback.
Requirements:
* Native or proficient level of German (C2).
* Advanced level of English (at least C1) both verbal and written.
* Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills.
* Analytical and problem-solving skills with strong attention to detail.
* Desire to learn and advance, be a curious investigator and problem solver.
* High-speed internet access and appropriate conditions for remote work.
* Must hold EU citizenship or valid work permit for Portugal.
* Be a local candidate or willing to relocate to sunny Lisbon, Portugal.
Benefits:
* Signing bonus.
* Relocation package.
* Competitive wages.
* Paid professional training.
* Employee discounts.
* Private healthcare & dental insurance (after six months of employment).
* Growth opportunities through various development programs.
* Fun and engaging company-wide initiatives, including our EverBetter wellness program.
* Job stability.
* Lifelong skills and experience.
* Excellent work culture.
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.