Cluster General Manager
We are seeking a visionary and results-driven General Manager to oversee the operations of our luxury properties within an international hotel brand.
Key Responsibilities:
* Develop and execute strategic plans to enhance brand presence and operational efficiency in the Portuguese market.
* Provide inspirational leadership to department heads, ensuring alignment with the company's vision and objectives.
* Oversee daily operations, ensuring seamless service delivery that exceeds luxury standards.
* Implement best practices to maintain quality across all departments, including F&B, rooms, spa, and concierge services.
* Drive profitability by managing budgets, controlling costs, and optimizing revenue streams.
* Analyze financial performance metrics and implement corrective actions to achieve targets.
* Cultivate a guest-centric culture, ensuring every interaction reflects the brand's luxury promise.
* Address guest feedback promptly, turning challenges into opportunities for improvement.
* Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated work environment.
* Promote career growth and professional development among team members.
* Leverage knowledge of the Portuguese market to identify trends and opportunities, enhancing the competitive edge.
* Establish and maintain strong relationships with key stakeholders, including local authorities, partners, and vendors.
Qualifications:
* Bachelor's degree in Hospitality Management or a related field.
* At least 5 years of experience as a General Manager within an international hotel brand.
* Fluency in Portuguese and English is necessary; additional languages are advantageous.
* Skilled in using digital tools and hotel management systems.
* Demonstrates exceptional leadership abilities with a strong focus on guest satisfaction.
* Proficient in financial and analytical decision-making.
* Capable of working autonomously, setting and managing priorities, and handling multiple projects simultaneously.
* Adept at addressing challenges proactively, including anticipating, identifying, and resolving issues effectively.
* Excellent verbal and written communication skills.