Descrição da Empresa
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Descrição da Função
We are recruiting a Technical Return Supervisor for Samsung, a multinational company in the Consumer Electronics sector.
Responsabilidades
* Support to reduce Returns;
* Monitoring and control the cost of technical returns;
* Control of lead time and pending returns, which involves contact with the logistics operator;
* Contact with the logistic operator and service centers for management of pending return orders;
* Supervision of outsourced Returns supporting staff;
* Responsibility for the operation of technical inspections at our warehouse;
* Execution of reports related to technical returns activity;
* Investigation of improper Dealers return charges back when requested;
* Hold meetings with our partners and main Customers (Dealers);
* Elaboration and updating our Policy and procedures;
* Training and transfer Policy and Procedures of the area, to our Service centers;
* Interaction and support improvement of administrative processes of technical returns team (Root Cause Analysis);
* Monitoring and validation of billing services from our partners;
* Contract dealer revision on Dealers agreements;
* Whenever necessary support revision of agreements or contracts with our partners;
* Support and tests necessary in the case of implementation of new IT platforms of program changes.
Requisitos
* Degree in management, or similar, so that can prepare metrics and KPI reports;
* Advanced Microsoft Office, in particular Excel;
* Fluency in English (mandatory);
* Analytical ability.
Localização
Porto Salvo, Portugal
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