Job Opportunity
We are seeking a dedicated and enthusiastic individual to join our team as a German-speaking Customer Advisor.
This is an exciting opportunity for someone who thrives on interacting with people remotely and has a keen interest in design.
About the Company
PVH is an American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger.
Headquartered in New York, the company operates in over 40 countries with a committed workforce of 36,000.
The Opportunity
Join our elite Support Team in Lisbon and work abroad using your native language for a leading company with abundant career advancement opportunities.
Your Profile
* You will provide telephone and written support to our German-speaking customers, ensuring a courteous and helpful attitude.
* You should be proficient in German and fluent in English (both written and spoken).
* You possess outstanding communication skills and are keen to learn.
* (Bonus) You have experience in a telephone customer service or call center environment.
Your Responsibilities
* You will address the questions and concerns of German-speaking customers, providing the best possible solutions via phone.
* You will assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels.
* You will provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
* You will engage in cross-selling and upselling of products after addressing customer queries.
What We Offer
* A temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years.
* A competitive salary plus bonus.
* Private health insurance.
* A comprehensive relocation package for those relocating from abroad.
* Free Portuguese language courses.