About the Job
We are seeking a highly skilled Back Office Support to join our team in Lisbon, Portugal. As a key member of our operations team, you will play a critical role in maintaining core business operations and delivering exceptional customer experiences.
Key Responsibilities:
* Manage administrative and organizational activities to support the smooth functioning of our core business.
* Serve as the first point of contact for resolving escalated customer inquiries, complaints, and technical issues.
* Dive into escalated cases, gathering relevant information from multiple sources, analyzing data, and seeking root causes to determine appropriate solutions.
* Communicate with customers via phone, email, or chat to understand their concerns, provide updates on case status, and deliver resolutions in a timely and professional manner.
* Conduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements, and regulatory requirements.
Requirements:
* A native level of Dutch and an excellent level of English.
* Ability to deliver deep analysis on customer data.
* Working independently and under minimal supervision.
* Paying great attention to detail and working accurately.
* Having analytical and problem-solving skills.
* Being an attentive listener, comfortable and skillful at communicating with people.
* Being energetic, innovative, and working proactively at a fast pace.
* Excitement about intercultural communication and the expatriate lifestyle.
* Living in or willing to relocate to Portugal for an international career and life experience.
* Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country.
What We Offer:
* Type of contract: Unfixed term contract, 30 days probation period.
* Office-based job.
* Full-time (40h/week) Monday – Friday: 09:00-19:00 (GMT).
* Salary conditions: €16,584/year (plus performance bonus) + Loyalty Bonus: €300 every 3 months + Performance bonus + Meal vouchers.
* Health insurance after 6 months.
* For international candidates:
o Relocation package with help in accommodation of first months and flight reimbursement.
o Accommodation support customized to your needs and budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation.
About Our Company
We are a global leader in the BPO industry with 170,000 employees across the globe. Our innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
About Lisbon
Lisbon is a colorful city with a rich cultural history. You can expect a warm climate all year, a sunny beach life next to the Atlantic, a large English-speaking local community, and an international environment.