**Guest Experience Assistant Manager**
We are seeking a Guest Experience Assistant Manager to join our 5-star hotel in an international group, located on the stunning Madeira Island.
Key Responsibilities:
1. Be part of the opening team and ensure a smooth and well-organized operation.
2. Build meaningful connections and maintain strong relationships with guests.
3. Proactively seek opportunities to enhance their experience during their stay.
4. Identify, create, and develop emotional and outstanding experiences and touchpoints during the customer journey.
5. Solve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism.
6. Develop and maintain relationships with VIP guests and Special Attention guests, recognizing their preferences and ensuring extra attention and special treatment for this group of guests.
7. Support the Guest Experience Manager on running the entire Guest Experience department, including guest relation and concierge service.
8. Identify talents, lead, train, and build team spirit among all departments.
9. Support the Guest Experience Manager on monitoring quality and financial KPIs.
10. Address guests' service needs and deal with specific customer requests.
11. Develop and maintain positive working relationships with other departments and colleagues.
Requirements:
* Passion for hospitality and proven experience of at least 2 years in a similar role.
* Customer-orientated attitude and in-depth knowledge of customer service.
* Outstanding guest relation skills.
* Careful presentation.
* Experience leading teams.
* Proactive, with a sense of initiative and teamwork.
* Sense of responsibility and autonomy.
* Flexible working hours.
* Excellent communication and people skills.
* Proficiency in speaking and writing in Portuguese & English, basic German, French is a plus.
* Solid knowledge of MS Office, especially Excel and Word.
* Immediate availability.
What We Offer:
* Hotel opening experience.
* Monthly salary above average.
* Meal allowance.
* Free parking space.
* If applicable, accommodation provided.
* Professional and personal growth.
* Dynamic and collaborative workplace.