Job Title: German-Speaking Customer Service Representative (Remote)Location: Braga, Portugal (Remote Position)Industry: Website Technical SolutionsEmployment Type: Full-Time (Rotating Shifts) Compensation & Benefits: Competitive salaryComprehensive health and life insuranceOpportunities for career advancementMeal allowanceTransport allowanceEquipment provided by the company (Laptop, tools, software) Work Setup: Remote work from home in Braga, PortugalShift Information: 24/7 rotating shifts, including night shifts, from Monday to SundayTwo rotating days off each weekShifts cover mornings, afternoons, and nights Language Requirements: German (C2 level required)English (Intermediate proficiency preferred) Job Description:We are seeking a motivated German-speaking Customer Service Representative to join our remote team based in Braga. This role offers the opportunity to assist German-speaking customers with technical issues related to website solutions. Previous experience in customer service or technical support is beneficial but not required. We are looking for individuals who are eager to learn, adaptable, and interested in growing within the company. You will be providing remote support, troubleshooting technical issues, and assisting customers via phone, email, and chat. Excellent communication and problem-solving skills are essential, as well as a customer-focused attitude. You will receive full training to ensure you have the necessary skills to succeed in the role. This is an exciting opportunity to join a growing company in a dynamic industry with competitive compensation and room for career growth. Key Responsibilities: Provide outstanding customer support to German-speaking clients via phone, email, and chat, helping with website technical issuesTroubleshoot and resolve problems related to website setup, configuration, and functionalityAssist customers in using website tools, explaining features and resolving issues efficientlyLog all customer interactions and technical issues in the CRM system for proper follow-upEnsure prompt and professional resolution of issues to guarantee customer satisfactionFollow company processes for troubleshooting, escalating issues, and resolving customer concernsEscalate more complex issues to higher-level support or relevant teamsProvide feedback to management on recurring issues and areas for improvementTake ownership of customer issues, ensuring quick resolution and follow-up when necessaryMaintain confidentiality and adhere to data protection policies when handling customer dataCollaborate with team members to enhance processes and improve the customer experienceManage customer expectations and maintain composure in high-pressure situationsContinue supporting customers with ongoing technical queries to help them maximize their use of our services Skills & Qualifications: Fluent in German (C2 level required)Intermediate English proficiency (B2 level or higher preferred)Prior experience in customer service or technical support is an advantage but not essentialTechnical aptitude and willingness to learn about website solutions and troubleshootingExcellent written and verbal communication skills, with a customer-oriented approachStrong problem-solving abilities with the capacity to address technical challengesAbility to work independently and maintain high-quality service in a remote environmentAbility to manage multiple tasks and customer inquiries in a fast-paced settingAttention to detail and accuracy when performing repetitive tasksComfortable working flexible hours, including night shifts and weekendsEU ID required for employment in PortugalResidence card required for non-EU nationals Additional Benefits: Health and life insurance from day oneCareer growth opportunities within the companyDaily meal allowanceMonthly transport allowance to support travel expensesFlexibility to work remotely, improving your work-life balanceCompany-provided equipment (laptop, software, etc.) to help you work efficientlyA supportive and collaborative team environment focused on personal and professional development