TBC, South Africa | Posted on 11/22/2024
Our client in the Fast Food Service Restaurant is looking for an Operations Director to join their performance-driven team. If you meet the below requirements, do not hesitate to send your CV for consideration.
Duties and Responsibilities:
* Deliver world-class operations and unmatched capability across restaurants and franchise locations.
* Lead progress in People Development, Guest Experience, Operational Excellence, Sales & Profit Growth, Innovation, and Continuous Improvement.
* Ensure all restaurants adhere to brand standards and foster a unified approach across the system.
* Build strong relationships with key stakeholders to drive the operational agenda forward.
* Strengthen field operations culture and enhance operational capabilities.
* Provide expert operational guidance across the system.
* Participate in key events like conferences, stewardship meetings, field visits, and business reviews.
* Drive cost efficiencies at restaurant and above-restaurant levels to improve the business model.
* Undertake additional duties as required by leadership.
* Establish and execute priorities to exceed sales, profit, and guest experience targets while ensuring standards and programs are effectively implemented.
* Respond swiftly to market conditions to seize opportunities and minimize deviations from plans.
* Guide operations to ensure consistent and efficient performance.
* Develop strategies and make decisions to achieve sales, profit, and compliance goals.
* Approve salary adjustments and expenditures within policy guidelines.
Requirements
Bachelor's degree with a major in business, marketing, or finance discipline.
MBA highly regarded.
Minimum 10 years experience in a senior Operations/Sales Commercial position with direct accountability for sales, profit, and people management essential.
Experience with retail, service, and/or multi-outlet industry highly regarded.
Must be able to demonstrate people development skills in achieving results.
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