Today, working for technology brands rimes with passion, energy and innovative spirit. Does this sound like you? Check this out and you might soon join their international office in Lisbon!
Your responsibilities and impact working as a Technical Support Specialist will be:
1. Providing support to customers by responding to inbound requests and document relevant case information
2. Assisting users with pre-sales, general inquiries and technical support issues via phone/email/social media channels
3. Adapting the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/e-commerce reviews) channels
4. Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner
Skills, qualifications and interests you need to succeed in this role:
1. You must be a French Native speaker and good English (B2 level)
2. Interest or willing to learn about JavaScript, HTML5 and CSS/CSS3
3. Interest or willing to learn about CMS platforms like Wordpress/Shopify/Wix/Joomla or similar
4. Experience or interest in online advertising or ad product experience
5. Troubleshooting skills
6. Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template/process
7. Experience working in a B2B environment
8. Strong communication, customer service, relationship management and support skills
What’s in it for you?
1. Contract type: a fixed-term contract for one year that can be renewed every year
2. Working hours: Mon – Fri 8 am to 5 pm (40 hrs/week)
3. Training: 9 weeks
4. Salary conditions (*) – 2 options:
5. a.) Including free accommodation (shared flat, all bills included): 1040€ gross/month + bonus of up to 300€ gross per quarter
6. b.) Without accommodation: 1240€ gross/month + bonus of up to 300€ gross per quarter
7. Signing bonus of 1500€
8. (*) Compensation of the training period 100%
9. For international applicants:
10. Reimbursement of your initial flight costs after 9 months
11. Pick up from the airport
12. Annual return ticket to your home country (within the EU)
13. Help with paperwork, opening a bank account, etc. upon arrival
14. Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
15. Real career opportunities in different career paths
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