Customer Finance Supervisor Job Description
Job Summary:
This is a leading multinational company seeking an experienced Customer Finance Supervisor to join their team. The ideal candidate will have a passion for accuracy and thrive in a fast-paced financial environment.
Your Role:
* Team Development & Coaching
* Stakeholder Collaboration
* Process Improvement
* Customer Experience Optimization
* Compliance and Reporting
* Cultural and Relationship Building
Responsibilities:
* Monitor and analyze vendor performance metrics (KPIs) to ensure quality, productivity, and compliance.
* Provide coaching, guidance, and development to the team to enhance their skills and meet performance expectations.
* Proactively identify and resolve process gaps, escalating issues as needed to internal stakeholders or leadership.
* Collaborate with internal teams to provide the team with the necessary resources, tools, and updates to perform effectively.
* Ensure consistent application of policies, procedures, and best practices by the vendor team.
* Drive initiatives to improve customer experience and financial outcomes while maintaining operational efficiency.
We're Looking For:
* 3+ years of experience in a people leadership role.
* Strong leadership and coaching skills, with a proven ability to mentor and develop teams.
* Strong Customer Experience mindset.
* Exceptional communication and interpersonal skills to manage relationships with diverse stakeholders.
* Solid understanding of key performance metrics and operational reporting.
* Ability to handle conflict resolution and problem-solving in a fast-paced environment.
* Ability to read, write, and communicate in English in a business environment setting. Other desired languages are German, French, Italian, Spanish, Dutch.
We Offer:
* Competitive base salary + Meal Allowance of €9.
* DIRECT CONTRACT WITH THE CLIENT, EXPECTED ENTRY IN MARCH.
* Flexible working hours: 08H-17H or 09H-18H.
* A comprehensive benefits package.
* Ample career development opportunities.
* Integration into a dynamic and motivated team.
* Extensive training and professional growth opportunities.
Why Join Us?
We believe in talent without labels and are committed to non-discrimination, promoting diversity, inclusion, and equity in the workplace.