Job Title: Catalan Customer Advisor
We are seeking a highly skilled and experienced customer representative to join our team.
About the Role:
* Provide first contact resolutions to customer queries.
* Offer specialized customer support through written and phone communication.
* Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner.
* Meet and exceed our customer service quality goals, compliance regulations, and productivity targets.
* Create amazing customer experiences that people value and we are proud of.
* Follow the direction of management and provide feedback.
Requirements:
* Native or proficient level of Catalan (C2).
* Advanced level of English (at least C1) both verbal and written.
* Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills.
* Analytical and problem-solving skills with strong attention to detail.
* Desire to learn and advance, be a curious investigator and problem solver.
* Must hold EU citizenship or valid work permit for Portugal.
* Be a local candidate or willing to relocate to Portugal (work on site - Lisbon).
Benefits:
* Relocation package.
* Signing bonus.
* Competitive wages.
* Paid professional training.