We are an international tech consulting company certified by Great Place to Work and ranked second in The Best Workplaces 2023. Our innovative solutions support clients in their digital transformation. With over a thousand specialized talents across different technologies, we have offices in Portugal, Spain, the Netherlands, Brazil, Ireland, and the USA.
Main Responsibilities
* Maintain configuration management database (CMDB) health within the ServiceNow platform with hands-on experience.
* Configure and maintain CMDB classes, attributes, and relationships to accurately reflect the IT infrastructure.
* Understand and utilize identification and reconciliation tools to maintain CMDB integrity.
* Monitor and manage CMDB health, including identifying and resolving data quality issues and ensuring data compliance with established guidelines.
* Collaborate with other IT service management teams to ensure integration of CMDB with Incident, Problem, Change, and Asset Management processes.
* Monitor discovery performance metrics and proactively address any deviations or bottlenecks to maintain CMDB data quality and completeness.
Requirements
* Practical experience with CMDB in ServiceNow.
* Knowledge of data identification and reconciliation tools.
* Experience in integrating CMDB with ITSM processes.
About Us
We value the competence and potential of each person and ensure equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, age, religion, or physical condition.