Job Description
We are seeking an experienced customer support specialist to join our team. The ideal candidate will have a native level of French and a good level of English, as well as enthusiasm for music and software.
Responsibilities
* Provide consulting services for the purchase of music-related products
* Assist customers through telephone, email, and live chat channels
* Offer expert technical support services
* Guide users in utilizing their products, including software installation and device synchronization
* Deliver efficient guidance and recommendations for purchasing products
Requirements
* A native level of French and a good level of English
* Enthusiasm about music and software
* Knowledge of the value and impact that a good customer experience can create
* Being an attentive listener, comfortable and skillful at communicating with people
* Being energetic, innovative, and working proactively at a fast pace
* Excitement about intercultural communication and the expatriate lifestyle
* Living in or willing to relocate to Lisbon for an international career and life experience
* Having a valid Portuguese work permit (required)
Benefits
1. Type of contract: yearly and renewable
2. Working hours: full-time
3. Salary conditions (*) – 2 options:
* Including free accommodation (shared flat, all bills included): 1040€ gross/month (based on level of experience)
* Excluding accommodation: 1240€ gross/month
4. For international candidates:
* Reimbursement of your initial flight
* Airport pick up
* Yearly two-way flight ticket back to your home country (within the EU)
* Help with paperwork, opening bank account, etc. upon your arrival
* Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
* Real career opportunities in different career paths
About Your Future Company
Located in Porto, we are a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. Our team includes talents from more than 80 nationalities all over the world.